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Appointments only:   01546 462001   
Enquiries after 9am:   01546 462002   
Prescriptions:             01546 462003

 

New GP Appointment System

 

On 29th May 2017 we will be introducing a new approach to GP appointments, intended to make it easier and quicker for you to speak with a GP. There will be no need to book an appointment in advance. Instead you call the practice, provide a few words about the problem and a GP or advanced nurse practitioner will call you back, usually within an hour, to agree what to do.

CLICK HERE TO VIEW A VIDEO GUIDE

 

 “We listened

 

Patients have found it difficult to get an appointment with a GP, and we are taking action to put this right. 15% of patients have to be informed on average each week that there are no more appointments available that day. Many patients do not enjoy having to travel on the bus on significant distances to attend a GP appointment. Patients do not like waiting in the waiting room.

 

Our appointment system is changing to improve our service.

You call the surgery in exactly the same way. Our reception staff will take your name and make sure they have your correct telephone number, landline or mobile. They will ask you, in confidence, what is the nature of the problem. You do not have to say, but it is helpful to the doctor who will call you back on the phone. The more informed we are the more we can help.

 

How soon will the doctor call?

The doctor will call as soon as possible, usually within the hour, so please stay in or with your phone. Please tell the receptionist if you need the call at a particular time.

At launch, for morning calls we will advise you whether you will be called back in the first or second half of the morning.

In the long-term we hope to be able to usually call back within the hour.

 

What happens when the doctor calls?

The doctor will discuss the problem with you and work out what to do next. You may want advice, or a prescription, or you may need to come in. The doctor will arrange an appointment if you need to be seen. Usually this will be the same day, but you can ask for a later day if you wish.

 

Do I need to call early?

No, the service is exactly the same whatever time you call. There is often a rush at the start of the day, so you may find a quicker response later on.

 

How does this help patients?

It cuts down the wait to see a doctor.

It saves the frustration of not getting an appointment and you get help that day.

It avoids wasted time coming in to the surgery when you don’t need to.

Already, over 500,000 patients enjoy this new system all around the country.



More information here


Health and Happiness

Your health is our priority. You can expect a professional, discreet and friendly service from our team.

Disabled Access

There’s reserved car parking for blue badge holders marked near the front door. Our building has wheelchair access, internal lifts and toilet facilities adapted for wheelchair users. If you need help getting into the building let us know.

(Site updated 15/05/2017)
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