Appointments only: 01546 462001
Enquiries after 9am: 01546 462002
Prescriptions: 01546 462003
Our appointment system has changed to improve our service.
On 29th May 2017 we introduced a new approach to GP appointments, intended to make it easier and quicker for you to speak with a GP. There is no need to book an appointment in advance. Instead you call the practice, provide a few words about the problem and a GP or advanced nurse practitioner will call you back, usually within an hour, to agree what to do.
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What to expect?
The receptionist will ask how he/she can help. If you want to see the nurse you can book that directly. If you want to see a GP then we’ll arrange a call-back as below:
- The receptionist will then confirm your identity.
- The receptionist will confirm the best telephone number to call back on.
- The receptionist will ask you for brief detail of the reason you are calling. The more information we have the more we can help.
- The GP (or advanced nurse practitioner) will call you back to discuss your problem. If you need or would prefer a face to face appointment they will book it for you at a convenient time, usually the same day, but another day if more convenient. Often the problem is solved over the phone.
Patients have found it difficult to get an appointment with a GP, and we are taking action to put this right. 15% of patients have to be informed on average each week that there are no more appointments available that day. Many patients do not enjoy having to travel on the bus on significant distances to attend a GP appointment. Patients do not like waiting in the waiting room.
How soon will the doctor call?
The doctor will call as soon as possible, usually within the hour, so please stay in or with your phone. Please tell the receptionist if you need the call at a particular time.
At launch, for morning calls we will advise you whether you will be called back in the first or second half of the morning.
In the long-term we hope to be able to usually call back within the hour.
Do I need to call early?
No, the service is exactly the same whatever time you call. There is often a rush at the start of the day, so you may find a quicker response later on.
How does this help patients?
It cuts down the wait to see a doctor.
It saves the frustration of not getting an appointment and you get help that day.
It avoids wasted time coming in to the surgery when you don’t need to.
Already, over 500,000 patients enjoy this new system all around the country.
More information here
Health and Happiness
Your health is our priority. You can expect a professional, discreet and friendly service from our team.
There’s reserved car parking for blue badge holders marked near the front door. Our building has wheelchair access, internal lifts and toilet facilities adapted for wheelchair users. If you need help getting into the building let us know.
(Site updated 15/09/2017)