Appointments only: 01546 462001
Enquiries after 9am: 01546 462002
Prescriptions: 01546 462003
Telephone First (call us anytime 8am to 4pm)
On 29th May 2017 we introduced a new approach to GP appointments, intended to make it easier and quicker for you to speak with a clinician. There is no need to book an appointment in advance. Instead you call the practice, provide a few words about the problem and a GP or advanced nurse practitioner will call you back, usually within one to two hours.
We use the information you provide to the receptionist to help the clinicians decide both if the call needs to be prioritised and who calls you back. The receptionist is bound by a duty of confidentiality. You don't have to share the (brief) problem but it's extremely useful if you do.
If a face to face appointment is agreed it’s almost always possible on the same day and the clinician has the discretion to choose who to book you with
When it’s important for you to see your GP this can usually be arranged on the phone.
Why Telephone First?
- We can consult with more patients.
- Those who need face to face appointments get them and usually on the same day (a big change from before).
- The majority of telephone consultations resolve the problem and avoid both you travelling to the surgery and an unnecessary face to face appointment.
I need an exact time due to work / poor phone signal / other
Tell reception and we’ll agree a time to call you back and can usually call within 15 minutes of this time. This facility only works if used by those who really need it.
Due to disability I can’t use the phone
Tell us and we will ensure a note goes on your records to allow you direct access to a face to face appointment.
What is an Advanced Nurse Practitioner? Don't I need a GP?
Highly skilled nurses with additional specific training on independent clinical assessment. They can prescribe independently just like a GP. They can manage most problems and those they can’t they have direct access to a GP to discuss cases. Advanced Nurse Practitioner Leaflet
Health and Happiness
Your health is our priority. You can expect a professional, discreet and friendly service from our team.
There’s reserved car parking for blue badge holders marked near the front door. Our building has wheelchair access, internal lifts and toilet facilities adapted for wheelchair users. If you need help getting into the building let us know.
Lochgilphead Medical Centre Nursing Team – Mission Statement
"We always strive to provide safe, effective, quality care for our community."
Click here for more on our nursing team
(Site updated 19/04/2018)