When you contact the practice to book an appointment you will be asked by our reception staff to confirm your name and date of birth and. They will ask you for some further information regarding the reason for your call.  The information you provide will help us to sign-post you to the most appropriate clinician or service, and enable the clinician or health professional to determine the urgency of the your request.

The Practice is open from Monday-Friday, 8.00am-6.00pm.

To request an appointment :

• phone us on 01546 462001, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

• If you have a medical emergency where someone is seriously ill or injured and their life is at risk call 999 immediately.

Please phone from 8.00am on the same day for:

• GP Appointments - patients who need to speak with a GP will be offered a telephone appointment in the first instance.  To allow the GP's to triage their calls, the receptionist will request some information on the reason for your call.  The GP will then arrange for the appropriate follow-up directly with the patient.
• Urgent Care Clinic (UCC) - this clinic runs most days and is suitable for many new or acute onset ailments such as coughs, colds, infections etc, and does not require a triage call first.  Please speak to our reception team for more information.

If you have been asked to book an appointment to discuss results we ask that you call the Practice after 9.30am.

Practice Nurse and Health Care Assistant Appointments - these can be booked up to 4 weeks ahead depending on availability.  Please speak to our reception team for more information.

To cancel or change your appointment:

• phone us on 01546 462001, Monday to Friday from 8am to 6pm

We ask that you give the practice as much notice as possible if you need to cancel or change an appointment so this can then be offered to another patient.

Please be aware that if you attend late for your appointment, we cannot guarantee you will be seen and you may be asked to attend at another time.  

However you choose to contact us, we may offer you a consultation:

• by phone

or

• face to face at the surgery

We will always try to reasonably accommodate a patient's preferred appointment request.  Please bear in mind that our clinicians will sometimes decide that your health needs require one form of appointment over another and in order to meet the needs of our whole population we will sometimes over-ride your preference.

We are here to help.  In order for us to facilitate the most appropriate appointment for you please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to speak to or have been advised to speak to
• if you need an interpreter
• if you have any other access or communication needs

Our surgery has specialist equipment and facilities which allow us to treat patients effectively. The surgery is the best place for you to see your doctor.

If you can’t make it to the surgery and need the doctor to visit you at home you can help us schedule your appointment more easily by calling reception on 01546 462001 before 10:00.

We have an excellent team of district nurses, many of whom have additional training in patient assessment and who visit patients who are unable to come to the surgery and then discuss with our GPs if needed. If you call us to request a home visit, we may ask our district nursing colleagues to visit you. If you think that you need a visit from the district nurse specifically please call 01546 703162.